FREQUENTLY ASKED QUESTIONS
Questions and answers
If I want to travel on a particular date but am not ready to provide full payment yet, can the booking be held for me until I am ready to pay in full?
Unfortunately, due to limited availability and high demand for these exclusive packages, we are unable to hold any bookings without payment.
How many people can sleep in a room?
All room types generally cater for up to 2 adults with extra beds available on request*.
*Fees, terms & conditions apply, please refer to resort information.
How do I make a booking once I have purchased a GET LUXE voucher?
Customers will need to contact the GET LUXE team. When you contact us to make your booking, we will endeavour to book and confirm all components of your package within 72 hours of receiving your booking details. Should we not be able to confirm any component, we will contact you with an alternative within 72 hours. For further details regarding the booking process please refer to our full Terms & Conditions (use the link at the bottom of this page).
Can I cancel or make changes to my booking?
Should you need to cancel for any reason once full payment is made, subject to clause 4 in the Terms & Conditions, you will not be entitled to any refund, including any extra purchases. Fees will apply should any amendments be required after booking your voucher (minimum fee of $100 per person). In addition to the amendment fees, any supplier terms and conditions will be applied. For full details regarding cancellation or amendments, please refer to our Terms & Conditions (use the link at the bottom of this page).
Can I purchase travel insurance through GET LUXE?
Yes you can purchase travel insurance. Please call 1300 438 589. The Australian Government advises that all travellers obtain travel insurance prior to travel. The insurance should cover loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to Australia should any services need to be extended or curtailed due to illness or other insurable risks. Our reservations team can provide you with general information about travel insurance at the time of booking. If you do not require travel insurance, you agree to provide written acknowledgement that a recommendation to obtain travel insurance has been made to you by us.
How do I check room availability at the resort?
You can visit the Availability page which has live, up-to-date availability. Simply select a date in the calendar above the availability grid. For airfare availability, please contact GET LUXE on 1300 438 589.
If I want to travel on a particular date but haven’t purchased a GET LUXE voucher, can the booking/room be held for me until I have purchased the voucher?
No. Bookings/rooms cannot be held without voucher purchase.
What is the promotion availability?
Your booking is subject to the availability of the actual rooms provided by the resort for the GET LUXE promotion. This allocation of rooms is well in excess of the rooms required to satisfy the offer, however, not all rooms available at the resort on any given day will be available to guests participating in the promotion offer. Please note that booking available rooms is on a First Come First Served basis.
Can I contact the resort directly to make a booking/redeem my voucher or check availability?
No. Bookings/voucher redemption’s and availability checks must be made through GET LUXE.
I haven’t received my GET LUXE voucher yet. What do I do?
Please call the GET LUXE team on 1300 438 589.
Where can I find full terms and conditions for GET LUXE?
Please click our Terms & Conditions link located at the bottom of this page.