Frequently Asked Questions
Unfortunately, due to limited availability and high demand for these exclusive packages, we are unable to hold any bookings without payment.
All inclusions and exclusive bonuses for the deal can be located under ‘The deal’ tab.
All room types generally cater for up to 2 adults. Extra beds may be available on request*.
*Fees, terms & conditions apply, please refer to resort information.
Customers will need to contact the GET LUXE team. When you contact us to make your booking, we will endeavour to book and confirm all components of your package within 72 hours of receiving your booking details. Should we not be able to confirm any component, we will contact you with an alternative within 72 hours. For further details regarding the booking process please refer to our full Terms & Conditions (use the link at the bottom of this page).
Should you need to cancel for any reason once full payment is made, subject to clause 4 in the Terms & Conditions, you will not be entitled to any refund, including any extra purchases. Fees will apply should any amendments be required after booking your voucher (minimum fee of $100 per person). In addition to the amendment fees, any supplier terms and conditions will be applied. For full details regarding cancellation or amendments, please refer to our Terms & Conditions (use the link at the bottom of this page).
Yes you can purchase travel insurance. Please call 1300 438 589. The Australian Government advises that all travellers obtain travel insurance prior to travel. The insurance should cover loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to Australia should any services need to be extended or curtailed due to illness or other insurable risks. Our reservations team can provide you with general information about travel insurance at the time of booking. If you do not require travel insurance, you agree to provide written acknowledgement that a recommendation to obtain travel insurance has been made to you by us.
You can visit the 'Availability' tab which has live, up-to-date availability. Simply select a date in the calendar above the availability grid. For airfare availability, please contact GET LUXE on 1300 438 589.
No. Bookings/rooms cannot be held without voucher purchase.
Your booking is subject to the availability of the actual rooms provided by the resort for the GET LUXE promotion. This allocation of rooms is well in excess of the rooms required to satisfy the offer, however, not all rooms available at the resort on any given day will be available to guests participating in the promotion offer. Please note that booking available rooms is on a First Come First Served basis.
No. Bookings/voucher redemptions and availability checks must be made through GET LUXE.
Please call the GET LUXE team on 1300 438 589.
Please click our Terms & Conditions link located at the bottom of this page.