Collecting personal information about you
In accordance with the Privacy Act, GET LUXE only collects personal information that is necessary for business purposes. We endeavour at all times to collect personal information in a fair and lawful manner, and to meet our customers’ expectations that we will respect their right to control how their personal information is collected and used. GET LUXE collects information about consumers at the time when a person wishes to book a GET LUXE holiday package. The main categories of information we collect relate to a person’s general contact information, preferred accommodation requirements, and other details, which are usually collected directly from the consumer at the time of booking. This policy explains the main features of GET LUXE use of customer information.
Use and disclosure of your personal information
Our purpose in collecting information about you is to provide you with accommodation and other leisure booking services, and complementary travel services as required. GET LUXE uses personal information in several different ways in operating GET LUXE holidays and operating our business, and most of these uses are clear from the circumstances. We also use your personal information for internal quality assurance purposes. GET LUXE provides personal information to service providers that facilitate your GET LUXE holiday bookings. Otherwise GET LUXE does not routinely disclose personal information, except where it is necessary to provide you with a service that you have requested such as to make bookings with requested accommodation and any other required travel and leisure services. GET LUXE will not normally otherwise use or disclose any information about you without your consent, unless:
When you provide your personal information to us, GET LUXE will give you the choice as to whether or not you wish to receive further information about special offers, promotions, and changes to our products and services. If you indicate that you do not wish to receive these, we will not contact you further for these purposes. Please allow 28 days for your request to be processed.
Like many organisations, GET LUXE uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organisations outside of GET LUXE, such as hotels, resorts and other leisure service providers will sometimes have access to personal information held by GET LUXE and may use it on behalf of GET LUXE.
GET LUXE and marketing activities
Some of this information is necessary as part of our communication about GET LUXE holidays and is sent to all promotion customers. However, if you are receiving promotional information from GET LUXE and do not wish to receive this information any longer, you may remove your name from our list by e-mailing us at firstname.lastname@example.org, and asking to be removed from our mailing list. Please allow 28 days for this request to be processed.
Our website users
Accessing the information we keep about you
If at any time you want to know exactly what personal information we hold about you, you are welcome to access your record by e-mailing us at email@example.com. Our file of your information will usually be made available to you within 14 days. For security purposes confirmation of your identity will be required prior to supply of this information.
Amending and deleting the information we have about you
If at any time you wish to amend personal information that is inaccurate or out of date, please contact us and we will alter this record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it except where we need to keep information for reasons relating to any bookings you have made with us or for legal reasons.
Security of your personal information
GET LUXE endeavours to take all reasonable steps to keep secure any information that we hold about you, and to keep this information accurate and up to date. GET LUXE uses a sophisticated computer data network, and all access to the computers and system devices are password controlled. Employees can only gain access to data if they are authorised, and we also require our employees and data processors to respect the confidentiality of any personal information held by GET LUXE.
Questions, problems and complaints
Thank you for getting in touch with GET LUXE. If you would like further information or would like to speak with one of our friendly Holiday Experts please call on 1300 438 589.